In the orders tab, you will find information about all orders flowing from your offer page. You can also manually add an order if the customer calls you by phone or orders via chat or email. This part of the system is the most important one in your new delivery business.

The order list contains all the necessary information required to process them. To view a specific order, click "details" to see what the customer has ordered. The details will be added here automatically when someone places the order from your page. Depending on your system settings the system can allow or disallow people from placing the order. You can set your ordering website to take orders in 4 different strategies:

1. Always open - Your client can place the order any time
2. Opening hours - Your client can place the order only in your working hours
3. Future - Your client can place the order in the future (for the next day for example)
4. Opening hours and future Your client can place the order in your working hours with delivery today, or select date in the future with delivery for a selected hour

With the selected strategy, you decide when your client can place the order. You can use it on a daily basis or use it to generate future orders.

When you select opening hours and future strategy then your client will be able to choose the date and time of delivery. If he places the order for the same day he will be able to select only time which is aligned with your delivery time in minutes. Let's say you deliver your orders in 90 minutes and that's what you set up in your delivery settings. The client will have a choice to select "As soon as possible option", but if he wants to select a specific hour then the system will allow him to select slots 90 minutes and up from the current time.

Depending on your strategy selection the system will check if it's enough time to deliver the order today and if you allow ordering for the next days. Based on that system will allow or disallow to place the order. Please choose your strategy

Every single order coming to the system has a "New" status which is informing you that the order came up to the system and nobody touches it. When you pick up the order you should change the status to "In preparation"

<aside> 💡 Status changes result in sending relevant information to the client. He/She will receive a notification about the change of status and order performance.

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Payment Status

The payment status determines whether the order has been paid or not depending on which payment option the customer has chosen.